We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.


You are always welcome to contact us at [email protected]


Please check your e-mail spam filter first. In case you don’t find your order confirmation here, there is a risk that your order hasn’t been properly registered. Please contact us to confirm that your order has been accepted. Your payment will not be charged until we dispatch your order.

Unfortunately, we cannot make changes to your order or address information once the order has been placed, since our order processes run automatically. In case you regret the content of your order, you can deny receiving it and it will be returned to our warehouse and refunded. In case you accidentally made an error in the address information, DPD might also return it to us depending on the type of error. In that case, your order will be refunded.


If you haven’t received your parcel 5 working days after placing your order, it may be due to delays with selected parcel delivery service or our warehouse being unusually busy. Please contact us so we can ensure you receive your parcel as quickly as possible.

Please note: Longer delivery times during certain campaigns, such as sales and Black Friday, may occur.

We deliver in 2-3  business days with your selected parcel delivery service after you have placed your order with us.

During holiday or promotional periods (such as Black Friday and Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume.

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.


Please go to our return policy here.

Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. Please note that it can take up to 10 days from the time we receive your package until your money is refunded to your account.

The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering. Note that refunds to Mastercard credit card take longer, often up to current month + the next month until your refund is visible on your bank statement.

Unfortunately, it is not possible to place an order on an item with a reduced price if the offer has expired. Instead, we recommend that your order the item in both sizes if you’re about which one fits you the best and wants to make use of the discount. Afterward, you can always make use of your return rights.

You or the receiver of the present are always welcome to return the product. Please save your e-mail with the invoice for reference. Please note that we can only refund to the payment solution applied at the order placement.

You can read more about how to return in our return policy.

Unfortunately, we are not able to offer an exchange service. Instead, your order will be refunded and you can place a new order.

Items purchased at sale or with a discount code can only be re-ordered with the same offer if the offer prices are still valid.

We have a very strict quality control and we ensure that our products are tested regularly. However, should you need to file a complaint regarding a product purchased on hummel.lt, you can read more about how to make a claim in our return policy.

Please note that we are not able to handle claims on products purchased at another retailer.


Please try another browser – preferably Google Chrome, Safari or Mozilla Firefox. If this doesn’t help, there might be a technical error and we would love to hear from you in order for us to solve the problem and help you complete your order.

Gift cards

Unfortunately, we are unable to offer online gift cards that allow you to pay for goods at Hummel physical stores.


Yes, we would be happy to look into it. Whether an item will be back in stock or not depends on the product at hand and/or time of season. Contact us by email [email protected] and provide information about the sold out product.

Unfortunately, we can not refund the difference. Instead, we ask you to please return your order and place a new one.


Still have questions?